Aeptom

Providing an easy shopping experience, fast delivery, and free shipping options is a priority for us. To navigate the challenges of unpredictable tariff changes, we have established warehouses in multiple locations: &#xA0;<ul><li style="font-size: 16px;">Canada: Customers in Canada can shop directly at <a href="https://aeptom.ca/" target="_blank" rel="noopener noreferrer">Aeptom Canada</a> for free domestic shipping. Orders are shipped from Ontario, Canada.</li><li style="font-size: 16px;">Europe: If you are located in Europe, please visit <a href="https://aeptom.eu/" target="_blank" rel="noopener noreferrer">Aeptom Europe</a>. Orders are shipped from Paris, France.</li><li style="font-size: 16px;">Other Regions: If you are outside these areas, or if your preferred products are not available in local shops, please contact us at <a href="mailto:support@aeptom.com" target="_blank">support@aeptom.com</a>, and we will assist you with personalized shipping arrangements.</li></ul>

Providing an easy shopping experience, fast delivery, and free shipping options is a priority for us. To navigate the challenges of unpredictable tariff changes, we have established warehouses in multiple locations:

Do you ship worldwide?

Shipping & Delivery

Can I cancel or change my order?

How do I apply promo/discount codes?

If one item in my order is backordered, when will my package ship?

Why hasn’t my order been shipped after 2 business days

Orders

Do you have a product warranty?

How deep are you fitted sheets?

Do you offer customization?

Do you offer swatches?

Where can I find details about the dimensions and fill weights?

What certificates do your products have?

How do I choose the right fill weight for the Mulberry Silk Duvets?

How can I verify your certifications?

Which duvet is right for me?

Products

Do you offer free shipping?

How do I track my order?

Do you offer expedited shipping?

My order was marked delivered but it’s not here.

Where do you ship from?

Which shipping carriers do you use?

How long does delivery take?

How do I start a return?

What is your return policy?

How can I request an exchange for my order?

Returns & Exchanges

Do you offer any discounts?

Do you offer a price match guarantee?

What is your Warehouse Sale?

How do I refer a friend and redeem my benefits?

How do I use my points reward?

Discounts & Rewards

How to care for bamboo bedding?

How to care for silk bedding?

Laundry Tips

Do you ship worldwide?Updated 2 months ago