Aeptom

If you need help finding the right duvet, contact us to speak to a sleep expert! For any questions or concerns you have regarding an order, please do not hesitate to contact us anytime and we are here to help! 

Aeptom Help Center

Can I cancel or change my order?

How do I apply promo/discount codes?

If one item in my order is backordered, when will my package ship?

Why hasn’t my order been shipped after 2 business days

Orders

Do you have a product warranty?

How deep are you fitted sheets?

Do you offer customization?

Do you offer swatches?

Where can I find details about the dimensions and fill weights?

What certificates do your products have?

How do I choose the right fill weight for the Mulberry Silk Duvets?

How can I verify your certifications?

Which duvet is right for me?

Products

Do you offer free shipping?

How do I track my order?

Do you offer expedited shipping?

My order was marked delivered but it’s not here.

Where do you ship from?

Which shipping carriers do you use?

How long does delivery take?

Do you ship worldwide?

Shipping & Delivery

How do I start a return?

What is your return policy?

How can I request an exchange for my order?

Returns & Exchanges

Do you offer any discounts?

Do you offer a price match guarantee?

What is your Warehouse Sale?

How do I refer a friend and redeem my benefits?

How do I use my points reward?

Discounts & Rewards

How to care for bamboo bedding?

How to care for silk bedding?

Laundry Tips