Orders
Can I cancel or change my order?
In most cases, orders cannot be canceled or changed once they have been placed. However, if the item you ordered is in pre-order status and has not yet been dispatched, we may be able to process the cancellation or change for you. Please contact us a
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you are having trouble enter
If one item in my order is backordered, when will my package ship?
All available items in your order will be shipped within our regular processing window (1-2 business days). The pre-ordered items will be shipped as soon as they are back in stock.
Why hasn’t my order been shipped after 2 business days
Our standard processing time is 1-2 business days. If you haven’t received a valid tracking number after that, here are a few possible reasons:. If none of these apply and you haven’t received any emails from us, please don’t hesitate to contact us a